Context 

Office Depot de México is a leading retailer of office supplies, technology, and furniture, with over 250 stores nationwide and a strong presence across Latin America. The company serves a broad customer base, from individual consumers to large corporate accounts, supported by a robust omnichannel platform and specialized distribution centers. 

As part of its digital transformation strategy, Office Depot sought to strengthen its B2B capabilities and evolve its e-commerce platform to better support the needs of the wholesale market. 

Challenges 

Office Depot faced the challenge of evolving its B2B platform while ensuring stability, scalability, and continuous alignment with business needs. 

Key challenges included: 

• Implementing a SAP B2B platform aligned with evolving business requirements 

• Optimizing internal processes within the digital transformation and e-commerce teams 

• Ensuring continuous delivery of new features without compromising system stability 

• Adapting the platform to the dynamic demands of the wholesale market 

• Scaling development capabilities while maintaining quality standards 

The company required a partner capable of combining technical expertise with a strong understanding of business needs. 

Solution 

Pyxis partnered with Office Depot to implement an evolutionary development cell focused on continuously improving and scaling the B2B platform. 

Over a two-year period, the team introduced a structured agile operating model, including backlog governance, refinement processes, and coordinated release cycles. 

The approach focused on: 

• Establishing a clear and prioritized backlog aligned with business objectives 

• Implementing consistent agile ceremonies (refinement, planning, QA, UAT) 

• Delivering incremental improvements through short, controlled development cycles 

• Strengthening QA processes to ensure stability across releases 

• Supporting internal teams in adopting scalable ways of working 

This model enabled Office Depot to transition from reactive development to a more predictable and controlled delivery framework. 

Results 

The collaboration resulted in a more robust and scalable B2B platform, aligned with the company’s digital transformation goals. 

Key outcomes include: 

• Consistent delivery through structured three-week sprint cycles 

• Increased release predictability and reduced operational risk 

• Improved alignment between business priorities and technical execution 

• Strengthened internal processes and adoption of agile methodologies 

• A scalable development model capable of supporting long-term growth. 

As highlighted by Fernando Badillo, Innovation Manager at Office Depot: 

“What stood out most was Pyxis’ deep expertise in the platform and a business vision that complemented and enhanced every required development. Their methodology was key in helping us extend these best practices across our internal team.”